Tenant communication
Organise incoming enquiries, log requests and route issues to the right person. Your assistant follows your response templates and escalation rules so the team can see what needs attention.
Realty Outsourcing
Property management virtual assistant services
A property management virtual assistant helps your team handle tenant enquiries, listing updates, maintenance coordination and day-to-day administration. Our property management outsourcing support follows your systems, response templates and approval process.
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Support with a clear purpose
Keep your portfolio moving, without every task landing on your desk.
Agree the responsibilities, systems and approval points before your assistant starts.
Listing and CRM administration
Keep approved property details, availability and prospect records organised. Support listing updates and follow-up tasks without asking your property managers to repeat the same data entry.
Maintenance coordination
Help schedule approved work, communicate with tenants and suppliers, and track outstanding requests. Your property manager retains responsibility for decisions, approvals and exceptions.
Reporting and financial administration
Prepare operational reports and support bookkeeping, payroll and accounts administration within an agreed workflow. Define review points, access permissions and the responsibilities that stay with your team.
A good fit for
Teams ready for a more organised workflow.
- Property managers managing recurring enquiries
- Agencies building a repeatable administration process
- Portfolio teams that need organised records and follow-up
Start with a practical task list
Bring examples of the work you want to delegate, your current systems and the hours you need covered. We can use those details to discuss the role, candidate requirements and onboarding.
Keep decisions and specialist approvals with your authorised team. Document how questions and exceptions should be escalated.
Explore related support ↗How it works
Built around your business.
A clear role, the right person and a working rhythm your team can rely on.
01
Define the role
Start with your recurring tasks, systems, working hours and priorities. Agree what your assistant owns and what stays with your team.
02
Meet your assistant
Review candidates and take part in the final interview. Prepare your process documentation and access permissions before onboarding.
03
Set the working rhythm
Train your assistant on your workflows, agree review points and maintain clear communication with account management support.
Before we get started
How do we choose the right person?
The process described by Realty Outsourcing includes recruitment and a client final interview. Use that conversation to discuss experience, communication and the systems required for your role.
Can you work with our software?
Tell us which CRM, property or accounting systems you use. Confirm the skills and access required for your specific role during selection; software compatibility should be agreed before onboarding.
What does the service cost?
Pricing depends on the role and agreed scope. Share your task list, expected working hours and system requirements so the team can discuss a suitable arrangement.
Let’s talk about your teamMake more room for
Book a ConsultationMake more room for
the work that matters.
Tell us where your team needs support. We’ll start there.